Privacy Policy for Genesis Home Services

Genesis Home Services ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way when you use our website at https://genesishomeservices.co.uk ("Site") or contact us for services such as driveway cleaning, patio cleaning, roof cleaning, render cleaning, gutter clearing and other exterior cleaning services.

1. Who We Are

Genesis Home Services is an exterior cleaning service based in the United Kingdom, providing professional cleaning services in Milton Keynes and surrounding areas.

If you have any questions about this Privacy Policy, you can contact us at:

Email: info@genesishomeservices.co.uk

Phone: +44 (0) 74040 25254

2. Information We Collect

We collect personal information that you voluntarily provide to us when you contact us, request a quote, book a service, or use our Site. This may include:

• Your name
• Contact details such as email address and phone number
• Property address where services are required
• Details of the services you request
• Payment or billing information where applicable

We may also automatically collect certain technical and usage data when you visit our Site, including:

• IP address
• Browser type and device information
• Pages visited and time spent on pages
• Referring website or source

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage the services you request
• To respond to enquiries and communicate with you
• To process bookings and payments
• To improve our website and services
• To analyse website performance and user behaviour
• To deliver relevant advertising and marketing where permitted

We will not use your personal data for purposes outside of this policy without your consent, unless required by law.

4. Legal Basis for Processing

Under UK data protection law (UK GDPR), we rely on the following legal bases:

• Contract necessity to provide services you request
• Consent for marketing communications and certain cookies
• Legitimate interests to improve our services and website
• Legal obligations where required by law

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience and support our marketing activities.

These may include:

• Essential cookies required for website functionality
• Analytics cookies to understand how visitors use our site
• Marketing and advertising cookies to track visitors and show relevant ads

We may use tools such as Google Analytics and advertising platforms to collect and analyse data about how users interact with our Site.

You can manage or disable cookies through your browser settings. Where required, we will request your consent before placing non essential cookies.

6. Advertising and Remarketing

We may use third party advertising platforms such as:

• Google Ads
• Meta Ads including Facebook and Instagram

These platforms may use cookies or tracking technologies to:

• Show you relevant adverts based on your interaction with our website
• Measure the effectiveness of advertising campaigns
• Enable remarketing, meaning you may see our ads on other websites after visiting ours

These third parties may process your data in accordance with their own privacy policies.

You can control how you see ads through your settings on these platforms or through your browser.

7. Sharing Your Information

We do not sell or rent your personal data.

We may share your data with:

• Website hosting and analytics providers
• Advertising and marketing platforms
• Payment processors where applicable
• Legal or regulatory authorities where required

All third parties are required to handle your data securely and only for authorised purposes.

8. International Data Transfers

Some third party providers may store or process data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place to protect your data in line with UK GDPR requirements.

9. Data Retention

We retain personal data only for as long as necessary to provide services and meet legal obligations.

When data is no longer required, it will be securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing
• Request data transfer
• Withdraw consent where applicable

To exercise your rights, contact us using the details above.

You also have the right to complain to the Information Commissioner’s Office if you believe your data has been handled incorrectly.

11. Security

We take appropriate technical and organisational measures to protect your personal data.

However, no online system is completely secure and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

13. Contact Us

Genesis Home Services

Website: https://genesishomeservices.co.uk

Email: info@genesishomeservices.co.uk

Phone: +44 (0) 74040 25254