Terms and Conditions

These Terms and Conditions govern the provision of services by Genesis Home Services ("we", "us", "our") to you ("the customer", "you"). By booking our services, requesting a quote, or using our website https://genesishomeservices.co.uk, you agree to be bound by these Terms and Conditions.

1. Services

1.1 We provide exterior cleaning services including driveway cleaning, patio cleaning, roof cleaning, render cleaning, gutter clearing and other related exterior cleaning services.

1.2 All services are subject to availability and may be adjusted depending on site conditions, weather, access and safety considerations.

1.3 We reserve the right to refuse or stop work if conditions are unsafe or unsuitable.

2. Quotations and Pricing

2.1 All quotations are provided free of charge and without obligation, based on a visual assessment or the information available at the time.

2.2 Quotations are valid for a reasonable period unless stated otherwise.

2.3 Prices may change if:

• The scope of work changes
• Access is restricted
• Additional time, equipment or materials are required

2.4 Any additional work will always be discussed and agreed with you before proceeding.

3. Bookings and Cancellations

3.1 Bookings can be made via phone, email or our website.

3.2 We require at least 24 hours notice for cancellations or rescheduling.

3.3 We reserve the right to charge a cancellation fee for late cancellations or missed appointments.

3.4 Exterior cleaning is weather dependent and appointments may be rearranged where conditions affect safety or results.

3.5 We may also reschedule due to equipment failure or other circumstances beyond our control.

4. Payment Terms

4.1 Payment is due on the day of completion unless otherwise agreed in writing.

4.2 Accepted payment methods will be confirmed at the time of booking.

4.3 Late payments may result in additional charges and may affect future bookings.

5. Customer Responsibilities

5.1 You are responsible for:

• Providing safe and reasonable access to the property
• Ensuring access to water and electricity if required
• Ensuring working areas are clear of obstacles
• Securing pets and keeping children away from the work area
• Removing or protecting fragile or valuable items

5.2 We are not responsible for damage caused by pre existing conditions, including but not limited to:

• Cracked or loose paving and concrete
• Loose pointing or render
• Damaged roof tiles
• Worn sealants or surfaces

6. Damage and Liability

6.1 We take reasonable care and use appropriate methods when carrying out our services.

6.2 We will not be liable for damage resulting from:

• Pre existing defects
• Normal wear and tear
• Improper installation of surfaces
• Hidden structural issues

6.3 Any concerns must be reported within 48 hours of service completion.

6.4 Our liability is limited to the cost of the service provided, to the maximum extent permitted by law.

7. Results Disclaimer

7.1 We aim to achieve the best possible results for every job.

7.2 However, full removal of all stains, marks or organic growth cannot always be guaranteed.

7.3 Results may vary depending on the condition, age and type of surface.

8. Health and Safety

8.1 We comply with all relevant health and safety regulations.

8.2 Customers must ensure that children and pets are kept away from the work area while services are being carried out.

9. Use of Photographs

9.1 We may take before and after photographs of work carried out.

9.2 These images may be used for marketing or promotional purposes.

9.3 If you do not wish for images to be used, you must notify us in writing before the work is carried out.

10. Complaints

10.1 If you are not satisfied with our service, please contact us as soon as possible so we can resolve the issue quickly and fairly.

10.2 Complaints should be made within a reasonable timeframe after completion of the service.

11. Website Use

11.1 Content on this website is provided for general information only and may change without notice.

11.2 You must not misuse the website or attempt to gain unauthorised access.

12. Privacy and Cookies

12.1 Our use of personal data is governed by our Privacy Policy and Cookie Policy, available on our website.

13. Governing Law

13.1 These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales.

13.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Genesis Home Services

Website: https://genesishomeservices.co.uk

Email: info@genesishomeservices.co.uk

Phone: +44 (0) 74040 25254